Human resources performance is of paramount importance to business results and company growth! An enterprise can be no better than its people, while-according to the system’s theory of organizations-the quality of performance of a system is determined by the performance of its weaker part (e.g. poor customer service provided by a sales assistant or a technician, undermines the total buying experience of the customer, even though all the other aspects of company operations may work perfectly). On the other hand, human resources performance is a multifaceted issue, encompassing factors such as: peoples’ abilities, skills, motivation, attitude, morale, team coordination, processes followed etc. In this consulting -coaching programme, we work along company employees and executives-in collaboration with company management-in a brief and concise intervention, aimed at unlocking people’s potential, redesigning critical operations and introducing changes to boost organizational performance!
✓ Company vision and how it can be embedded in the various positions ✓Employee / executive job analysis; goals & priorities ✓Personal profile (strengths, areas for improvement) ✓Setting performance standards and metrics ✓ Processes -operations, intra-company communications, obstacles ✓ Inner barriers to success (beliefs, expectations, morale, stress) ✓Critical success skills: identification & brief training / coaching ✓ Crafting a plan of action to improve performance ✓Facilitating the introduction of change ✓ Providing feedback & support