Effective communication is the key to creating successful relationships with the people in our environment and achieving our personal goals. When we communicate poorly, we may give rise to arguments, make people walk away from us, fail to persuade and get our message across. The strange thing about communication is that over 80% of its success is not a matter of what we say, but how we express it and also how we present ourselves (mood and body language); in addition, our attitude towards the other party plays a significant role (the inner factor). In this communication coaching programme, we are looking at your current communication style and how you can improve it, by making significant steps towards the understanding of other peoples’ needs, while strengthening the message you convey. In fact, this programme can help you both in your personal life (to bring you closer to people who matter to you) and in the professional arena, so that you become more popular and effective in your relationships (with clients, colleagues etc.).
✓ How do you communicate? / Questionnaire -test ✓ Basic concepts: sender, message, receiver and obstacles ✓ What are you trying to get out of your communication? -Goals ✓ Delving into other peoples’ needs and motives (empathy) ✓ Importance and techniques of active listening; how to use it ✓ Principles of transactional analysis (basic roles in communication) ✓ The law of association of emotions ✓ The power of “yes” and the importance of acceptance ✓ Protecting your own emotional space; boundary setting ✓ Handling difficult people and communication situations ✓ Personal empowerment & improvement (outer / inner) ✓ NLP visualization and swish pattern exercises ✓ Appearance, dressing, style and body language